Frequently Asked Questions & Travel Policies

You can reserve a cab directly through our website enquiry form, by calling our 24/7 Haridwar Railway Station dispatch desk at +91 9105080441, or via WhatsApp. Once you share your travel dates, passenger count, and pickup point, we send an itemized written quotation. A nominal token advance confirms your booking and blocks your vehicle immediately, with the balance payable during the journey.

We provide 100% punctual doorstep pickup from Haridwar Railway Junction (Platform Gate 1 & 2), all hotels and ashrams in Haridwar (Har Ki Pauri, Bhupatwala, Shantikunj, Kankhal), Rishikesh Tapovan/ISBT, Dehradun Jolly Grant Airport (DED), Dehradun Railway Station, and anywhere in Delhi NCR including IGI Airport Terminal 1/2/3, New Delhi Railway Station, Hazrat Nizamuddin, Noida, Gurugram, and Ghaziabad.

In our multi-day hill tour packages (Char Dham, Do Dham, Mussoorie, Nainital, Auli), the quoted package tariff includes the commercial vehicle, all fuel expenses, daily chauffeur allowance (bhatta), and Uttarakhand Green Card hill permits. State highway toll taxes, municipal entry fees, and commercial parking receipts are paid at actuals. For one-way highway drops (such as Haridwar to Delhi/Noida/Gurgaon), we offer both all-inclusive fixed drop rates and transparent per-kilometer tariffs.

Our dispatch coordinators monitor your train PNR (Shatabdi, Vande Bharat, Mussoorie Express, Nanda Devi Express) and flight status live. If your train or flight is delayed, your assigned chauffeur waits at the station or airport exit without charging unfair waiting penalties.

As per standard Uttarakhand hill transport safety regulations, vehicle air conditioning is turned off during steep mountain inclines (above Rishikesh/Kathgodam) to prevent engine overheating and preserve 100% engine torque for steep hairpin climbs and engine braking. Because altitudes above 4,000 feet enjoy cool mountain air, the cabin remains naturally pleasant. AC operates normally across all plains and valley highways (Delhi, Roorkee, Haridwar, Rishikesh, Dehradun, and Haldwani).

Yes! Every pilgrim visiting Yamunotri, Gangotri, Kedarnath, or Badrinath must hold a valid Uttarakhand Tourism Yatra Registration Card (e-Pass), and every commercial vehicle must possess an RTO Green Card and Trip Sheet. While passenger registration is completed using your Aadhaar card on the official portal (registrationandtouristcare.uk.gov.in), our Haridwar desk guides you step-by-step and prepares all mandatory commercial vehicle Green Card documents prior to your arrival.

Yes. For passenger safety, Uttarakhand Police and the Transport Department restrict commercial vehicle movement on high-altitude mountain roads between 8:00 PM and 5:00 AM. However, highway travel between Delhi NCR, Haridwar, Rishikesh, and Dehradun operates 24 hours a day without restriction.

For senior citizens and families spending 6 to 10 days in the mountains, we strongly recommend the Toyota Innova Crysta (6+1 Captain Seats) or Maruti Ertiga / Kia Carens MUV. High ground clearance, plush suspension, and reclining middle-row seats prevent back fatigue and motion sickness on winding ghat roads.

Kedarnath helicopter shuttles operate from three primary helipads in the Mandakini valley: Phata, Sersi, and Guptkashi (Narayankoti). When you book our Kedarnath or Char Dham cab, your chauffeur drops you directly at your assigned helipad reporting counter early in the morning, keeps your heavy suitcases locked safely inside the cab while you fly to Kedarnath (since helicopters only allow 5 kg hand baggage), and awaits your return flight to drive you onward to Pipalkoti/Badrinath or back to Haridwar.

Yes! All our 12-seater and 17-seater Force Tempo Travellers hold valid Uttarakhand Hill Permits and can travel all the way up to Janki Chatti (Yamunotri base), Gangotri Temple parking, Sonprayag (Kedarnath base), Badrinath Temple parking, Chopta, Auli (Joshimath), Mussoorie, and Nainital. They are driven by senior heavy-commercial hill license holders with 10+ years of mountain coach experience.

No! Because we operate a high-frequency daily fleet between Haridwar/Dehradun and Delhi NCR (IGI Airport, New Delhi Station, Noida, Greater Noida, Gurugram, Ghaziabad, Faridabad), we offer dedicated One-Way Drop Tariffs where you pay only for the one-way journey without any empty return kilometer charges.

Absolutely. One of the biggest advantages of hiring a private cab with Shivangi Travels is complete sightseeing flexibility. On Garhwal routes, our drivers happily halt at Devprayag (Alaknanda-Bhagirathi Sangam), Dhari Devi Temple, Rudraprayag, and Omkareshwar Temple Ukhimath. On Kumaon routes, we include halts at Neem Karoli Baba's Kainchi Dham Ashram, Garjia Devi Temple, and Bhimtal.